FAQs
– Green Gridiron, Inc.
FAQs
About Us
Orders
Products
Reconditioning
Shipping
Team Services
When does my facemask need to be sent in for reconditioning?\
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You must get your facemask reconditioned when there are 5 or more spots of exposed metal showing. Reconditioning is also a great, cost-effective way to change colors without purchasing an additional facemask.\
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How do I send my facemask in to be reconditioned?\
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1. Head to our website and go to the reconditioning page here and click start order. Fill out the information and submit payment. \
2. PRINT a copy of your invoice and include it with your order. If you are unable to print a copy, please submit a note with your order information: Order Number\
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Do you recondition helmets?\
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We are not certified to recondition/repaint any helmet shells for field-use. We are only certified to recondition the facemasks specifically. For helmet reconditioning, we suggest reaching out to Riddell, Schutt, or checking out NAERA online for other licensed helmet reconditioners/repainters across the country.\
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How can I place an order?\
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Ordering is easy! Simply visit our website, browse our catalog, and add your selected items to the cart. Follow the checkout process, and your customized football gear will be on its way.\
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How to Order a Custom Helmet\
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All custom orders are handled by the creative team behind our YouTube channel. There is no way to formally request strictly just a custom helmet build on our website. To get started on your custom helmet order, you must submit a YouTube experience inquiry here.\
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Once the inquiry is submitted, a team member will schedule a call with you if you qualify. They will help you work out all of the details of the build. You will not be required to appear in the video, but the build may be used in our social media content. \
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How to Cancel an Order\
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All cancelations will require approval from a Customer Achievement Team member. To get the process started, contact us via email, text, or chat. Once a team member confirms that the order has not been fulfilled or shipped, they will cancel the order and issue a full refund. You will receive a notification via email when the refund is released. Please allow up to 10 business days for your bank to make the funds available to you. Most refunds are made available within a business day. If the order has been fulfilled or shipped, you may return the order. You can...\
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Do you offer Team Reconditioning?\
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Please visit our Team Services page to request a quote for reconditioning services for your team.\
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Can I order a mix of sizes and colors for a bulk order?\
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Certainly! We understand the diversity of teams. When placing a bulk order, you can mix and match sizes and colors to meet the specific needs of your players. Contact a sales team member.\
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Do you offer bulk discounts for non-profit organizations or community teams?\
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Contact our sales team to inquire about ordering a bulk purchase for your organization or team.\
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Can I order a sample before placing a bulk order for my team?\
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Contact our sales team to inquire about ordering a sample before making a bulk purchase for your team.\
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Do you offer team discounts?\
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Contact our sales team for more information on how we can support your entire team with quality football gear.\
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Are you a legit company?\
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Yes, we are a small company in beautiful Greenville, South Carolina. Check out customer reviews for legitimacy. You can also follow us on your favorite social platform @GreenGridiron.\
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How can I get in touch with customer support?\
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You can reach our customer support team by emailing service@greengridiron.com, chatting in via our website, or calling/texting our toll-free number at 1-800-285-1687. We're here to assist you with any questions or concerns.\
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What is Green Gridiron?\
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Green Gridiron works with football players and teams at all levels from youth to the NFL. We work with select high-end manufacturers who provide the safest and most cutting-edge equipment for on-field use. We also offer a broad range of collectible items that can be upgraded using accessories worn by players.\
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How does facemask reconditioning work?\
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Facemasks are brought to us in varying conditions. When they arrive they are inspected for bends, weld breaks, and spreading. Facemasks that pass inspection are sent to remove the existing coating in a chemical bath. When the bare metal masks come back, they are heated and hand-dipped in a thermoplastic powder coating, then sealed with heat and hung to cool. All recondition facemasks fit NOCSAR standards when complete.\
Learn all about facemask reconditioning here:\
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Can I cancel my order?\
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If you wish to cancel your order, please reach out to us. We will need to manually cancel your order. Please have your order number ready, and a brief reason as to why you'd like to cancel.\
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Can I edit my order?\
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We can only edit orders placed/shipping within the US. If you wish to edit your order, please submit an email, chat, text, or simply call us at 800-285-1687. However, we cannot edit account information or shipping address after the order has been placed.\
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How to check order status?\
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Facemask Reconditioning: Once the order has been placed and processed, you will receive an email confirmation. All facemasks are hand-dipped to your specified color(s), per order. It will range 3-4 weeks for order completion. At completion, you will receive an email with tracking details for your order. Football Facemask Recon Explained: Helmet Builds: Helmet assembly orders will take the shipping method timeframe you chose, plus an additional 3-5 days for assembly. Note: We cannot guarantee delivery by the estimated date. For order status, contact us if tracking information is not received within your shipping timeframe. All Other Orders: Shipping typically...\
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How do I track my order?\
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Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package and get real-time updates on its delivery status.\
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Can I order Custom Visors?\
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Please visit our Team Services page to request a quote for custom visors.\
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Can I order 3D Bumpers?\
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Please visit our Team Services page to request a quote for custom 3D Bumpers.\
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What's the difference between the Adult and Youth SpeedFlex helmets?\
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The Youth and Adult SpeedFlex have the same general design and fit. The shell size remains consistent across helmets, with a Youth Medium matching an Adult Medium. The main difference is that the Youth has an ABS shell designed for younger players, while the Adult uses a stronger polycarbonate shell designed to handle the higher impact levels of older players. The adult padding is also more robust, allowing for better impact absorption against larger and stronger players.\
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How do I stay updated on new product releases and promotions?\
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Join the Team by subscribing to our email and SMS on our website. We regularly share updates on new product releases, promotions, and exclusive offers for our subscribers.\
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Can I order customized Green Gridiron merchandise other than player gear?\
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Absolutely! In addition to helmets and accessories, we offer a range of Green Gridiron merch.\
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How do you ensure the proper fit of helmets?\
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We provide detailed sizing guides for helmets on our website. If you're unsure about sizing, our customer support team is ready to assist you in finding the right fit for optimal safety and comfort.\
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How can I get my helmet to last longer?\
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Clean your helmet, and do it well! You should clean the inside and outside with mild detergent and warm water. Protect your helmet. While it is made for hits, don't throw it around. Treat it like an important piece of equipment. Store it properly. Helmets should be kept somewhere that isn't too hot or too cold. Store it in a bag or on a Football Helmet Hanger. Get your helmet reconditioned and re-certified for game use!\
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How long will my field-use helmet last?\
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Believe it or not, your helmet can last up to 10 years, but many helmets need to be replaced sooner due to wear and tear, growth, change in hair style, or aging out of your helmet.\
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Can I customize a helmet for my business or event?\
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Yes, we offer the opportunity to transform any field-use helmet into a powerful brand ambassador. Imagine a bespoke helmet adorned with personalized decals, tailored to showcase your business or elevate your influencer status. Connect with our marketing team today for a deeper dive into the world of possibilities.\
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Do you provide a warranty for your products?\
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All our warranties are through the manufacturer. We will be happy to assist with facilitating a request for your product, reach out to our customer support team for assistance.\
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Do you offer international shipping?\
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Yes, we offer international shipping with fees based on your address. The exact cost will be calculated during checkout after entering your shipping details. Duties and taxes are determined by your home country and local shipping facility. For queries about additional fees, contact your local shipping facility or check FedEx.com. Feel free to ask if you have more questions.\
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Why do you have restocking fees?\
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Restocking fees suck and we hate them too! They cover labor for building, prepping, shipping (for orders with free shipping), receiving, inspecting returns, and disassembling helmets.\
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Is there a restocking fee?\
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Yes, click here to see our fees. If you purchased the wrong size or item, we will try to work with you if you purchase a replacement.\
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Can I request rush shipping for urgent orders?\
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Certainly! We offer expedited shipping options for urgent orders. During the checkout process, you can select the shipping method that best suits your timeline.\
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Can I return or exchange a product?\
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We don't process exchanges. If you want a different item, return it within 60 days and place a new order. The returning item must reach us within this period for a refund. To get a different item, return your purchase for a full refund (excluding shipping). Check our return policy for rules and restocking fees.\
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Can I get a free helmet or free stuff?\
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We're all out of free stuff, but we'll be happy to charge you double since you asked!\
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Is the Cam-Loc chinstrap compatible with all helmets?\
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The cam-loc chinstrap is only compatible for the Riddell SpeedFlex due to the cam-loc system. Other helmets will need the buckle system chinstraps.Watch these videos:\
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F7 Helmet\
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Speed Helmet\
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When will specific item(s) be restocked?\
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If you would like to be among the first notified when we receive our next shipment, please click the orange "Notify Me When It's Available" button at the bottom of the product page. We do not know when new shipments will arrive. We will send you a text and/or email the moment new stock lands on our dock and is available for purchase.\
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What's the difference between the Adult and Youth Schutt F7 helmets?\
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Similar to the Riddell SpeedFlex, there is no difference in the shell sizing measurements. The Youth Medium carries the same measurements as the Adult Medium. Any Schutt F7 facemask will fit a Youth and/or Adult helmet.\
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Will the Adult Internal SpeedFlex Padding fit a Youth Riddell SpeedFlex Helmet?\
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No, the Youth Riddell SpeedFlex requires its specific internal padding, with four inflation points. The Adult SpeedFlex padding is designed differently with five points. The Crown Pad is non-inflatable for youth models. To ensure proper fit and performance, use the designated youth padding.\
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Why are the facemask options limited on the Riddell Speed Victor-I, XXS/ XS helmet?\
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For the XXS/ XS Riddell Victor-I helmet, the only facemask small enough to fit is the S2BD-HS4 SMALL for Riddell Speed/Victor and S2EG-SMALL-1P for Riddell Speed/Victor.\
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Which facemask hardware should I use: Standard, Light Weight, or HS4?\
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Facemask clips are designed specifically for a certain gauge metal. Lightweight clips will only fiter thicker gauge, light weight facemasks. HS4 Clips will only fit HS4 facemasks with a thinner gauge metal. Standard Facemask clips are your standard clips for most of your Speed facemasks.\
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How do I know the right size helmet to get?\
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For players 14 and older, switch to an Adult helmet. Measure your head just above the eyebrows with a soft tape measure, then use our website's sizing charts for the right helmet size.\
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Will a Schutt Vengeance facemask fit on a Schutt F7 VTD?\
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No, you will need a Vengeance facemask for a Schutt Vengeance helmet. It is relatively wider than the F7 facemasks.\
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What visor will fit the Vicis Zero2?\
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We only recommend the Oakley Edge for the best compatible fitting.\
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What visors are compatible with the Riddell Speed Victor- I Helmet?\
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Oakley Legacy, Unbranded, Nike 2.0, Under Armour/ 2.0, Nike Vapor. All compatible visors for each helmet can be found under the facemask, in the helmet builder.\
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What visor is compatible for the Schutt F7 2.0 VTD?\
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Oakley Legacy, Unbranded, Nike 2.0, Under Armour/ 2.0, Nike Vapor. All compatible visors for each helmet can be found under the facemask, in the helmet builder.\
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What visor is compatible with the Zuti SpeedFlex facemasks?\
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Zuti facemasks are tested for visor compatibility using SHOC Visors. The Oakley Legacy or Unbranded Visors may fit, but won't give a seamless look.\
Read more here: The Best Visor for Zuti\
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Is the Oakley Pro Visor compatible for all helmets?\
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The Oakley Pro is specifically designed for the Riddell SpeedFlex Helmet, only. Please keep in mind, the Pro Visor is not compatible with the Zuti facemasks. YET! \
Check out this video:\
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What size chinstrap should I choose?\
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It is recommended to purchase the same size as the helmet purchased. It all points down to comfort and personal preference.\
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Are Collectible helmets certified for Field-Use?\
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Collectible helmets are not certified or intended for field-use. Collectible helmets are sized as Adult Large only and cannot be changed. Check out our collectibles page.\
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What is the difference between Replica vs Authentic vs SpeedFlex helmets?\
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Designed for display purposes only, replica helmets lack the padding necessary for comfort. Replica helmets also feature an internal plastic plate, making them unsuitable for wearing. Authentic helmets, though wearable, are not intended for field use and include faux padding. For a helmet closely resembling those worn on the field, explore our SpeedFlex collectible helmets. \
Learn more in this video:\
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Why do I have a gap between my facemask and helmet?\
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In order for the facemasks to be able to transition between the sizes, you will have that gap. The smaller the helmet, the bigger the gap will be between the facemask. Adding a Visor may help close the gap.\
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How do I remove and attach the facemask on my SpeedFlex helmet?\
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You'll beed to start with the right tools: a screwdriver or powder drill and a Riddell Quick Release Tool. To remove the facemask, use your Quick Release Tool or screwdriver and poke the center button of the pins to disengage them. Life the facemask clips to remove the pins and set them aside. Separate the center of each clip to widen the gap and remove the hardware. To attach the facemask, start with your facemask hardware. The larger clips go on top, smaller clips on the bottom. Open the gap in the middle of the clip and fasten it to the...\
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What visor count as clear?\
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Visors with no coloring, mirrored finish, or tint are considered clear. Visors are not a required part of a standard football uniform, so what you're allowed to wear may vary. When in doubt, get it in clear!\
Check out this blog post for more information: What Visor To Wear On The Field\
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What visor can I wear?\
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HS/NCAA football league rules state only 100% clear visors are approved for game use. If you are unsure, talk to your coach or go with a clear visor. Some leagues allow alternate visors during practice or promotional use. ALWAYS CHECK WITH YOUR COACH.\
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Can I customize my field-use helmet?\
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At Green Gridiron, we take immense pride in presenting a myriad of customization options that allow you to elevate your game. Customize your helmet to fit your team and position by upgrading your helmet with facemasks, visors, chinstraps, and perfectly matching hardware.\
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Can I order decals?\
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Visit our Team Services page to request a quote for decals. Please keep in mind, due to licensing issues, we do not sell or provide any NFL or NCAA team-affiliated decals.\
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Can you add an NFL or NCAA logo to a field-use helmet?\
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Due to licensing issues, we do not sell or provide any NFL or NCAA team-affiliated decals. Licensed team decals come applied on collectible helmets. The only decals we offer are listed on our website.\
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Why did SportStar stop making cam-loc chinstraps?\
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Riddell has a patent on the cam-loc technology, unfortunately, SportStar had to stop making them.\
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Can I customize a helmet for my business or event?\
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Yes, we offer the opportunity to transform any field-use helmet into a powerful brand ambassador. Imagine a bespoke helmet adorned with personalized decals, tailored to showcase your business or elevate your influencer status. Connect with our marketing team today for a deeper dive into the world of possibilities.\
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